Frequently Asked Questions
1. Ordering & Payment
Q: How do I place an order?
A: Simply browse the products, select the item(s) you want, add them to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
Q: What payment methods do you accept?
A: The store accept major credit cards (Visa, MasterCard, American Express) and PayPal.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of purchase. After that, the order may already be in process and cannot be changed.
2. Shipping & Delivery
Q: Where do you ship?
A: I currently only ship within Europe. Shipping options and times may vary depending on your location. For more information, please check the Shipping & Handling page.
Q: How long will my order take to arrive?
A: Typical shipping times range from 3–9 business days, depending on your location and product availability. Please note that delays may occur due to customs or holidays.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can use it to track your package on our shipping partner’s website.
Q: Do you offer expedited shipping?
A: Yes, expedited shipping options are available at checkout for an additional fee.
3. Products & Quality
Q: Are your products genuine and high quality?
A: Yes, I source our products from trusted suppliers and perform quality checks to ensure you receive only premium items.
Q: Can I customize my order?
A: Some products offer customization options. Please check the product page for personalization options.
4. Returns & Refunds
Q: What is your return policy?
A: I accept returns within 30 days of delivery. Products must be unused, in their original packaging, and in resalable condition.
Q: How do I initiate a return?
A: Contact me with your order number and reason for return. I’ll provide instructions and a return shipping label if applicable.
Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after I receive your returned item. The amount will be credited to your original payment method.
5. Support & Contact
Q: How can I contact customer support?
A: Use the contact form on our website. I will respond within 24–48 hours.
Q: Do you offer live chat support?
A: Yes, live chat is available Monday–Friday, 10 AM–14 PM (CET/CEST).
6. Additional Information
Q: Are there any customs fees or taxes?
A: International orders may be subject to customs fees or import taxes, depending on your country. These fees are the responsibility of the buyer.
Q: How can I stay updated on new products or promotions?
A: Sign up for the newsletter or follow us on social media to get the latest updates and special offers.